Frequently Asked Questions
Everything you need to know about Aizent, pricing, and integration.
Every new organization and developer account receives 15 lifetime trial minutes of AI voice processing. After those minutes are used, calls continue from the prepaid wallet once a self-serve plan is activated.
Our AI is powered by advanced LLMs (like Gemini 2.5 Flash) trained extensively on diverse global accents and regional dialects. It features native multilingual support (English, Hindi, Marathi, Hinglish, Kannada, and Gujarati) and automatically detects and switches to the caller's preferred language. If a severe misunderstanding occurs, the AI is programmed to politely ask for clarification or seamlessly route the call to a human receptionist.
Our standard integration—which includes connecting to your existing PBX/telephony system and mapping basic API hooks to your EMR—typically takes 3 to 5 business days. The exact timeframe can vary depending on the complexity of your EMR system (e.g., legacy on-premise systems vs. modern cloud APIs) and specific workflow requirements. During this time, our engineers handle everything.
Aizent offers prepaid Starter and Growth plans plus a Custom contact-sales plan. Starter includes mandatory auto-recharge, Growth offers optional auto-recharge, and neither self-serve plan requires a monthly subscription. Visit the Pricing page for the current catalog and rates.